How it works

Simple on purpose.

No tickets lost in a queue, no vague hourly estimates, no surprise invoices. Here's exactly what happens from the moment something breaks.

01

Tell us what's wrong

Pick a fix — or ask for a free diagnosis if you're not sure. Give us your site URL and a sentence about the problem. The moment you submit, your account exists and you're signed in. No password to create, now or ever.

  • Passwordless from the first click
  • Send credentials only through an encrypted, one-time link
02

We diagnose and price it

A senior engineer confirms the root cause — usually within the hour during business hours. For our flat-price fixes, the price you saw is the price, full stop. If the diagnosis shows it's genuinely bigger than a standard fix, you get a clear quote before we touch anything. You decide.

  • Flat price agreed up front
  • A quote, never a surprise invoice
03

Fixed — with a writeup

We take a backup, make the fix, and verify it actually works. Then you get a short, plain-English report: what broke, what we changed, and how to keep it from happening again. Watch the whole thing move from received to mended on your dashboard.

  • Backup-first, every time
  • A documented fix you keep

What we're great at

  • Site down, white screen, 500 errors, failed updates
  • Plugin and theme conflicts, broken forms, layout bugs
  • Slow sites and Core Web Vitals
  • Locked out of wp-admin, login loops
  • Sites that look or feel hacked

When we'll quote instead

  • Full custom builds or large redesigns
  • Deep malware cleanups across many files
  • Multi-day migrations or platform changes
  • Ongoing development work

Bigger than a fix? Start with a free diagnosis — we'll scope it honestly and quote a flat price before any work begins.

Something broken right now?

Tell us what's wrong. You'll have a price in minutes and, most of the time, a fix the same day.

See fixes & pricing Free diagnosis →